Ubaje FAQ — answers to all your questions
Quick Answers here

No. Under Ubaje's policy, each person may only operate one account. Creating multiple accounts may result in all of them being suspended and any accumulated winnings being forfeited.

After logging in, go to Account Settings and click "Identity Verification". Upload photos of the front and back of your national ID or passport. Verification is typically completed within 24 hours.

on the login page Click the "Forgot Password?" button. Enter your registered email or mobile number. A reset link will be sent within a few minutes. Be sure to check your spam folder too.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Try again after 30 minutes. For a faster resolution, email our support team.

Basic details can be changed before KYC verification is complete. Once your identity has been verified, you will need to contact support to change your legal name. Your mobile number and email can be updated at any time.

To close your account, email support@ubaje.biz. Make sure your balance is at zero before requesting closure. As part of responsible gaming, you can also temporarily suspend your account.

Ubaje supports Mobile Pay, Nagad, Rocket, Upay, and bank transfer. Cryptocurrency deposits are also accepted. For more details, Transactions View page.

The minimum deposit at Ubaje is just ৳200 BDT. Deposits via Mobile Pay and Nagad are credited instantly. Bank transfers may take 1–2 business days.

Withdrawals to Mobile Pay and Nagad are typically processed within 10 to 30 minutes. Bank transfers may take 1–3 business days. Withdrawals may be delayed if KYC verification has not been completed.

The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit depends on your account level and verification status. Special limits apply for high rollers.

Mobile Pay/Nagad deposits are usually instant, but may occasionally take up to 15 minutes. Always save your payment screenshot and transaction ID. If you run into any issues, contact chat support.

Ubaje charges no fees for Mobile Pay and Nagad withdrawals. However, the payment provider's own transaction charges may apply. Bank transfers may incur a small processing fee.

Email support@ubaje.biz right away with your payment details (amount, time, and transaction ID). Our team will work to resolve the issue as quickly as possible.

Bonus balance cannot be withdrawn directly. Once you meet the required wagering conditions, the bonus balance can be converted to real money. Each bonus comes with its own terms.

You can bet on over 100 sports, including cricket, football, kabaddi, tennis, badminton, and basketball. All major tournaments are covered — IPL, BPL, World Cup, and more.

Live betting lets you place bets on matches in real time as they unfold. Odds change from moment to moment. On the Bet Page Log in, go to the "Live" tab, and select your preferred event.

Yes, the cash out feature is available on selected matches. You can cash out your bet while the match is in progress to secure a partial profit. The cash out option will appear on your bet slip.

If a match is cancelled, the full stake is generally refunded. In an accumulator with multiple bets, a cancelled event is counted at 1.0 odds. For more details, in the Terms & Conditions View.

The minimum bet is ৳20 BDT. Maximum bet limits vary by event and market. Special higher limits are available for high rollers. on the High Roller page View details.

Ubaje's On the Betting Tips Page Expert analysis and tips are available, updated daily to help you make better decisions.

A welcome bonus is automatically credited on your first deposit after registration. To claim the bonus, Register and make your first deposit. Bonus amount and terms On the Promotions Page View.

Wagering requirements mean you must place a certain amount in bets before withdrawing a bonus. For example, a 5x wagering requirement on a ৳1,000 BDT bonus means you need to place ৳5,000 BDT in bets before withdrawing.

Existing members receive a reload bonus weekly or monthly. Use the designated promo code when making a deposit. To see the latest offers, Promotions Page Check regularly.

Yes. With a free bet, you can place a wager without risking your own money. If you win, you keep the profit only — not the stake. Bonus balance can also be used toward wagering requirements.

Expired bonuses are cancelled automatically. The validity period for each bonus is listed on the promotions page. Once you receive a bonus, try to complete the wagering requirement as soon as possible.

Ubaje uses SSL encryption to keep all your data secure. Your personal information is never shared with any third party. For more details, in the Privacy Policy View.

After logging in, go to Account Settings → Security → Two-Factor Authentication. Enter your mobile number and verify the OTP. From that point on, an OTP will be required at every login.

Change your password immediately and email support@ubaje.biz. Log out any unrecognized login sessions from your settings. Never share your password or OTP with anyone.

No, never. No Ubaje representative or support agent will ever ask for your password, OTP, or full card number. Treat any such request as a scam.

Hundreds of casino games are available, including live roulette, blackjack, baccarat, poker, slots, and virtual games. Play in real time with live dealers.

Winnings are credited to your account automatically after hitting a jackpot. KYC verification is mandatory for large jackpot payouts. on the Jackpot page View current promotions.

RTP (Return to Player) varies by game. Slots typically offer an RTP of 93%–97%, while Live Casino games can go even higher. The RTP for each game is listed on its info page.

Yes, demo mode is available on most slots and casino games. You can play for free in demo mode, but winnings are not real. To play with real money, you'll need to make a deposit into your account.

The Ubaje app can be downloaded directly from our Platform page Available for both Android and iOS. Before installing the APK file, enable "Unknown sources" in your device settings.

No. You can log in to both the app and the website using the same username and password. Your balance and betting history stay synced across all devices.

Some features may not work on older versions. It's best to keep the app updated for optimal security and performance. You'll receive a notification whenever a new update is available.

Yes, live streaming is available for selected matches on the Ubaje app. You'll need a balance in your account to access the stream. Make sure you have a stable internet connection.

Live Chat: Click the chat button at the bottom right of the site — available 24 hours. Email: support@ubaje.biz — typically responds within 2–4 hours.

First, raise your complaint via live chat. If it remains unresolved, send the details to support@ubaje.biz. Keep the reference number for your complaint.

Yes, Ubaje's support team provides full assistance in Bangla. Bangla-speaking agents are available around the clock for users in Bangladesh.